Recalen help
Support
Find practical tips for using Recalen, answers to common questions, and a direct path to our support team.
Quick start
Make Recalen easier to recall
Three simple habits make saved information easier to find when you need it.
Capture what matters
Use the composer to save a note, link, file, or reminder. Include words you are likely to remember later so your entry is easier to find.
Keep related items together
Move related entries into folders and use clear, consistent wording. A little structure now makes future recall faster.
Search and narrow the results
Search for a phrase from the saved content, then use the available date, folder, or content filters when you need a smaller result set.
Common questions
A few good places to start
I cannot sign in. What should I check?
Confirm that you are using the same email address and sign-in method you used when creating the account. If the problem continues, contact support and include the email address on the account and the error message you see.
How can I find an entry I saved?
Search for a distinctive word or phrase from the entry. If the result list is broad, narrow it by date, folder, or content type, or check whether the entry was moved to Trash.
What should I include in a support request?
Tell us what you expected, what happened instead, and the steps that reproduce the problem. Your device, browser or app version, and a screenshot can also help us investigate.
How do I ask about my data or account deletion?
Use the account controls available in Recalen or contact support from this page. Include the email address associated with the account so we can route the request correctly.
Contact
Still need help?
Send a support request with the details our team needs, or email us directly at support@recalen.com.
Policies and safety